CONTEXT 

The MSF Academy for Healthcare is an intersectional training initiative that focuses on strengthening the skills and competencies of healthcare workers in MSF projects, with the aim of having a long-term impact on the quality of care in the countries where MSF intervenes.

The Academy has a growing portfolio of projects addressing specific learning objectives for different categories of healthcare professions in MSF including nurses and midwives. All these projects are chosen in line with overall MSF operational and medical priorities.

Our teams are currently present in Central African Republic, South Sudan, Mali, Sierra Leone, Nigeria, Yemen, Burkina Faso, Tanzania and soon in Democratic Republic of Congo. Emphasis is placed on MSF’s locally hired staff, particularly in the countries with the greatest gaps in human resources for health (HRH) capacity (e.g. nursing staff in MSF-supported hospitals). Beyond MSF projects, the Academy also liaises with health authorities for joint recognition of its learning programs and support to governmental programs. Our aim is to maintain a consistent educational approach in all our projects: competency-based learning; on-the-job training with the presence of strong tutors or clinical mentors; while striving to achieve appropriate accreditations for all training, often in collaboration with partner teaching institutes. Discover more about it on MSF Academy for Healthcare.

We have a growing “global team”, composed of the director, deputy director, resource manager and 3 project managers as well as a strong technical team comprising medical experts and learning science experts to support our projects, and a group of distance-learning clinical mentors. In the countries where a training program is implemented, strong country teams are present. The global team counts around 26 staff, and the field-based teams have around 70 staff.

As the Pedagogical & MEAL Support, you will ensure accurate and reliable data in Acadata by training clinical mentors and other relevant team members, as well as cleaning data, and addressing issues like bugs, inconsistencies, and missing information. You will collaborate with the MEAL Officer and the team to resolve errors and may take on additional encoding tasks as needed. You will also support the pedagogical team in their online course administration and digital learning production, collaborating closely with the team members and interacting with learners, content developers, trainers and proofreaders. 

You report hierarchically to the MSF Academy Pedagogical Referent and functionally to the MEAL Officer.

MAIN RESPONSIBILITIES

1. MEAL Support

• Data encoding & quality assurance

  • Perform regular data cleaning to ensure accuracy and consistency in the database
  • Ensures data entry coherence for the learners’ database for all programs, which includes data entry for some of the initiatives, for monitoring and evaluation purposes

• Training and support

  • Train new mentoring and pedagogical staff on the use of the database; create tutorials and user guide on the Acadata
  • Provide basic support to users to resolve data entry issues
  • Ad hoc capacity building in the countries of interventions when needed

• Issue reporting and follow-up

  • Report bugs, missing data, and inconsistencies in the database
  • Support the projects and head office staff with database related questions, ensuring resolution of reported issues by either fixing it or reporting it to our partners
  • Coordinate with team members to gather and input missing information

2. Support to pedagogical team

• Course administration 

• Enroll learners in remote courses 

• Update course pages on LMS (Learning Management system – ‘Tembo’)

• Upload contents 

• Coordinate technical and user testing of new courses 

• Collect feedback of users and report 

• Digital learning production 

• Prepare e-learning modules for translation (disaggregate images, audio etc., upload translation files, share files with proofreader) 

• Virtual classes and webinars 

• Schedule virtual classes with trainers and communicate schedule 

• Support the facilitators before, during and after the virtual class (prepare surveys and collaborative documents, organize breakout rooms, troubleshoot participants experiencing issues, follow up on action points)  

REQUIREMENTS

Education & Experience

• Degree in a relevant area of study, with a preference for Education and/or background in data management, Education Sciences, Digital learning technologies, Instructional design or Educational technologies is an asset
• Experience in training individuals or teams on using digital tools, software, or databases 
• Minimum 6 months experience in data entry, data management, or database systems is mandatory
• Experience in troubleshooting and resolving basic technical issues is an asset
• Experience using a LMS (Learning Management System) as a course administrator is an asset
• Previous MSF experience is an asset

Competencies

• Strong organizational skills, accuracy, and attention to detail 
• Strong communication and networking skills 
• Analytical skills, detail-oriented, task management and organizational skills
• Ability to work under pressure
• Ability to work autonomously and solution oriented 
• Strong team player and collaborative attitude
• Cross-cultural awareness
• An outstanding knowledge of Excel 
• Excellent IT skills, strong knowledge of MS Office (Outlook, Teams, OneDrive, SharePoint, Word) 

Languages

• Proficiency in written and spoken French is mandatory
• Professional proficiency in English is mandatory

CONDITIONS

• Expected starting date: As soon as possible
• Location: Brussels (Belgium)
• Mobility: 1-2 visits to MSF projects per year
• Contract type: Open-ended contract – Full time
• Salary according to MSF-OCB HQ grid
• Meal Vouchers – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioural Commitments

Deadline for applications: 6th of April 2025