CONTEXT

Internal communication in MSF is vitally important and relates directly to the foundation of our organisation: the people – staff, managers and volunteers. Together we are the cornerstone of MSF and make it possible to pursue our main goal: providing medical care to people in need. 

At a time when MSF is relying more and more on remote teams, with different hubs across the world and an increasing number of people teleworking, the challenges to keep our staff connected, engaged and informed are multiple. In line with these recent evolutions, MSF Belgium (OCB – Operational center Brussels), one of the 6 MSF operational directorates, launched an intranet in April 2023.  

As Intranet editor, you ensure that intranet continues to grow, and remains a trusted channel with relevant, engaging, and up-to-date content. Under the supervision of the Head of Internal Communications, you will be part of the internal communications team consisting of 3 people.   

MAIN RESPONSIBILITIES 

• Support the development of the intranet and be responsible for its content and updates  

1. Create, publish and update static and dynamic content in two languages (English/French) for the Intranet and an all-staff newsletter to inspire, involve, inform and align staff. Ensure the timeliness and relevance of this content  
2. Ensure people are kept informed about existing content through push and pull communication channels (e-newsletters, internal magazine, staff meetings...) 
3. Initiate and follow-up on technical developments together with our Sharepoint expert 
4. Act as a user and editor focal point for the OCB Intranet by - Organising training and support to content owners to edit and design their pages - Supporting other departments in developing content, keeping it up to date, engaging staff and promoting key initiatives - Following-up the Intranet mailbox - Collecting feedback on content and its quality 
5. Assist with design and editing of visual content (infographics, presentations...) 
6. Measure reach, content performance, targets and staff engagement  
7. Liaise with internal and external stakeholders (translators, Information & Knowledge Managers, ICT, graphic designer, etc.) 
8. Ensure that the intranet is a useful, accessible, but also fun/agreeable place to be 

• Participate in the implementation of the internal communication strategy of MSF OCB and contribute to it in a dynamic and relevant way  
• Support other activities of the internal communications team, such as 

1. working on other internal communication channels, including our staff magazine and e-mail newsletters  
2. Planning, organising and/or providing support to (semi)-internal events 
3. Editing a wide array of texts, either for communications or information purposes 

• Follow closely global evolutions regarding internal communication 

REQUIREMENTS 

 Education & Experience 

• Master's degree in communications or equivalent through work experience  
• Minimum 2 years' experience in editing 
• Experience with data analysis is an asset  
• Experience in the humanitarian sector is a plus 

Competencies  

• Writing & storytelling skills: you have excellent writing, editing and proofreading skills for different channels, and the journalistic ability to translate complex or technical messages into engaging stories that resonate with internal audiences. You can also apply these content skills to other media types, such as infographics or videos 
• Interpersonal skills: You need good interpersonal and relationship-building skills, allowing you to develop a broad network within MSF, to listen to people, understand what they are saying and create messages that resonate with them 
• Creative skills: We would love it if you were a graphic designer on top of everything else, but we especially want you to think out of the box, come up with new ideas and initiatives and have a problem-solving mindset 
• Knowledge of design programs (Adobe Suite) and/or video editing is an asset  
• Digital skills: Familiarity with information technology, mainly digital and video communication tools, is essential  
• Understanding of your audiences You understand the different audiences/target groups within the organisation and their needs, quirks, and dreams. Understanding the humanitarian sector you work in is crucial 
• Attention to detail 
• Hands-on, ability to work autonomously 
• Motivation and interest to work within an humanitarian organization, and more particularly with MSF 

Languages 

• Excellent knowledge of English (written and spoken) and good knowledge of French 
• Dutch/Arabic/Spanish/Portuguese is an asset 

CONDITIONS 

• Expected starting date: 1st March 2025 
• Location: Brussels 
• Contract type:  Open ended contract - Full time – 1 to 2 days of homeworking possible per week 
• Salary according to MSF-OCB HQ grid 
• Meal Vouchers – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs  
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment 
• Adhere to the MSF Behavioral Commitments

Deadline for applications: 11th February 2025